Client relationship specialist

Location: Burlington Cleanrooms On Demand
Department: Azzur Cleanrooms On Demand Burlington LLC

Job Description

Azzur Cleanrooms on Demand (COD) is looking for a client relationship specialist to coordinate client projects at all COD facilities located in Burlington MA.

Responsibilities:

Manage the technical and administrative aspects of Client Operations for the COD office including:

  • Serve as the primary point of contact with clients to develop detailed action plans and schedules to fulfill statements of work (SOW).
  • Serve as the liaison between clients and COD Internal Operations to ensure client needs are coordinated and effectively executed. 
  • Act as the client contract administrator, ensuring that monthly billing for variable cost services is invoiced in a timely and accurate manner.
  • All activities are to be performed adhering to cGMP standards.

Requirements:
  • High school diploma, or equivalent
  • 1-year experience as customer support and/or in project management
  • Knowledge of facilities, utilities, equipment, and manufacturing systems in the biotechnology and/or pharmaceutical industry
  • Knowledge of phase appropriate GMP implementation
  • Excellent communication skills.

Who we are:

Azzur Group is dedicated to providing clients with efficient, innovative quality and compliance solutions from Discovery to Delivery™. With more than 500 industry partners, including 80% of the top pharma/biotech manufacturers in the U.S., Azzur Group provides carefully calibrated and efficiently executed project management, process engineering, and compliance services. As one of the fastest-growing private companies in America, Azzur Group provides clients with consulting, facility solutions, engineering, validation, IT, technical, training, COD, laboratory services, and solutions they need to remain innovative and competitive.

Azzur Group is an equal opportunity employer and promotes diverse cultures, ethnicities, gender, and ages in our workplace. We believe that promoting diversity plays an important role in developing top-quality talent, fostering greater innovation and creativity, and enhancing our relationships with customers and the communities in which we operate.

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